Frequently Asked Questions

Last updated: September 1, 2026

Shipping & Delivery

When will my package be dispatched?
Our team typically processes and dispatches orders within 1 to 3 business days. As soon as your items are en route, we will send you an email containing your tracking details.

What is the estimated delivery time?
The majority of packages are delivered within 7 to 13 business days following dispatch. Exact delivery times may fluctuate based on your shipping destination and the local courier's efficiency.

Is tracking available for my shipment?
Absolutely. The moment your order is shipped, we will email you a tracking link. You can monitor the progress of your shipment at any time by entering your tracking or order number.

Returns & Exchanges

How do I initiate a return?
You are welcome to return any merchandise within 30 days of delivery, provided the items remain unwashed, unworn, and in their original state with all tags still affixed.

Are direct exchanges permitted?
We currently do not process direct exchanges. The quickest method to get a different item is to return your original purchase for a refund and place a brand-new order.

Who pays for the return shipping fees?
Buyers are responsible for the costs associated with return shipping. We strongly advise utilizing a trackable mailing service to guarantee your package reaches us securely.

When can I expect my refund?
We generally process refunds within 2 to 4 business days after your returned items arrive at our facility. After it is issued, please allow 3 to 5 business days for the funds to reflect in your account, depending on your financial institution.

Orders & Payments

Which payment methods are accepted?
We support a variety of major debit and credit cards, such as Discover, American Express, Mastercard, and Visa. Additionally, you may complete your purchase using Google Pay or Apple Pay.

Is it possible to modify my order after checking out?
Should you require any adjustments, please reach out to us immediately. While we fulfill orders very rapidly, we will make every effort to accommodate your request provided the package has not yet been dispatched.

What should I do if I haven't received my order confirmation?
Please inspect your promotions or spam folders first. If you still cannot locate it, email us at support@vidako.com and we will gladly resend the confirmation.