Refund policy
Last updated: September 1, 2026
We appreciate you shopping at Vidako (https://vidako.com/). Prior to finalizing your purchase, please review our Return and Refund Policy to understand the conditions governing all returns and reimbursements.
Return Timeframe
Customers are granted a 30-day window from the date of delivery to initiate a return request.
Return Eligibility
For an item to qualify for a return, it must meet the following criteria:
- Remain unworn, unused, and in its pristine, original state
- Contain all original packaging materials
- Provide a valid receipt or verified proof of purchase
How to Initiate a Return
To begin the return procedure, please contact our customer care team at support@vidako.com or submit a request via our website's contact form. Once authorized, we will provide you with detailed return instructions. Items mailed back to us without obtaining prior authorization will be rejected.
Return Shipping Costs
Buyers are liable for any shipping fees associated with returning an item. However, if you receive an incorrect, flawed, or damaged product, we will resolve the matter and supply a replacement free of charge.
Flawed, Damaged, or Wrong Items
In the event you receive merchandise that is defective, broken, or not what you ordered, please email us right away at support@vidako.com and include clear photographs. We will quickly assess the situation and dispatch a replacement where appropriate.
Issues Not Covered
The conditions listed below are not recognized as quality defects and do not qualify for a return on those grounds:
- Material Variations: Minor details like loose threads, uncut edges, slight texture differences, or color discrepancies caused by screen settings.
- Sizing Inconsistencies: Please consult our size guide prior to checking out. Although our staff can offer recommendations, ordering the wrong size is not classified as a product defect.
- Personal Preferences: Changing your mind or feeling dissatisfied with the product's color, fit, or style.
- Design Fluctuations: Slight measurement differences may exist between garments of identical sizes due to the manufacturing process. Always check the provided dimensional guidelines for accuracy.
- Wear and Tear: Damages resulting from regular use, laundering, improper handling, DIY alterations, or attempted repairs.
Final Sale and Non-Returnable Goods
The following items are ineligible for standard returns:
- Gift cards
- Made-to-order or personalized goods
- Discounted or sale items (these may be returned, but reimbursement is provided exclusively as store credit rather than a refund to the initial payment source).
Product Exchanges
If you wish to make an exchange, please complete the standard return procedure for your original purchase. Once your return is authorized, you may place a brand-new order for the item you want.
Canceling an Order
Orders may be canceled within 24 hours of checkout. Beyond this timeframe, our automated fulfillment process makes cancellations impossible. Should you miss this window, please wait for your package to be delivered and proceed with a standard return.
Refund Procedure
After your returned merchandise is received and evaluated, we will notify you regarding the approval of your refund. For standard, full-price items, approved refunds will be credited back to your original payment method within 9 business days. Refunds for discounted merchandise will be granted in the form of store credit. Please be aware that your financial institution or credit card issuer may take extra time to post the funds to your account.
Please refrain from mailing returns to the corporate address displayed on our site. You must reach out to our customer care at support@vidako.com to receive the correct dedicated return shipping address.