Shipping policy
Order Processing
Our team starts assembling your purchase the moment it is submitted. Processing generally requires 1 to 3 business days, from Monday to Friday. Once your items are packaged and handed over for shipment, we will send you a confirmation email containing your tracking information.
Please keep in mind: Purchases made on weekends or recognized public holidays will begin processing on the following business day.
Delivery Timeline
Following dispatch, you can expect your package to arrive within 7 to 13 business days. Final delivery times may fluctuate slightly based on your destination, carrier efficiency, or unexpected disruptions like severe weather and peak season surges.
Shipping Partners
We partner with reliable global delivery services to get your order to you safely. A suitable carrier is chosen automatically depending on your shipping destination and selected method to guarantee the highest level of service.
Order Tracking
As soon as your shipment is dispatched, we will email you a tracking link. You can continually monitor your order's progress by visiting: Track Your Order
Simply input your order number or tracking ID to access the most recent shipping updates.
What to Expect
- Stated delivery windows are approximate estimates and cannot be guaranteed.
- Public holidays and weekends do not count as standard business days.
- Occasional delays might happen due to adverse weather, local courier bottlenecks, or periods of high demand.
Questions About Shipping?
If you require assistance with your purchase or have inquiries regarding delivery, our support staff is ready to assist you.
Email us at support@vidako.com
Customer service hours:
Monday–Friday: 8am–6pm